DrJockers.com Store FAQ's
Answers to Frequently Asked Questions:
Do you ship internationally?
We ship to Canada, UK, South Africa and Australia. It is best to check with your country's guidelines on international shipments before ordering. There are increased shipping rates and special taxes that apply to any international shipments.
How much does international shipping cost?
Shipping rates are dependent on various and unique factors associated with your order and postal code. After you enter your shipping address at checkout you will have a chance to view this cost before submitting your order.
I didn’t receive an invoice with my order and products are missing.
The automation system at the fulfillment site is not set up for providing invoicing at this time. Conflicting items at checkout may have caused one or more products to go out of stock. Once the product(s) arrive your remaining product(s) will be shipped separately. A team member will be able to assist you in providing an estimated timeframe of the backorder or if you prefer, issue a refund for the backordered product(s).
What is your refund policy?
We offer a full refund for the product’s value upon the return of an unopen and undamaged product ordered within the past 60 days.
Why has the tracking information for my order not been updated?
The fulfillment center requires one business day to process an order. While the order awaits shipment it receives a tracking number. Mishaps occur where the carrier may not scan the package while in transit. If 4 business days elapse from the date you placed your order it may be likely the carrier has lost the package. A team member will assist you in providing a replacement order.
Why did I receive a charge on my credit card for an order I did not place?
It is likely that when you placed this order previously, you clicked “Subscribe & Save” at checkout. This placed your order on a re-occurring basis. If you have not received a customer link to edit your subscription order, a team member will provide this to you.
I received confirmation that an order I did not place has shipped? Can you cancel the order?
If you did in fact place your first purchase on a re-occurring basis, the fulfillment center begins to process your order once the charge is received. If you received confirmation that your order has shipped, we cannot stop the delivery. Please REFUSE the package upon delivery if feasible and it will be returned to the fulfillment center. Once we receive notification of the return, a refund will be issued to your account.
If you need any assistance please email firstname.lastname@example.org with your name and order number. We will do our best to assist you!
*Please note that we have a 24-48 hour ticket response window. We will assist you ASAP!