DrJockers.com Store Policies
Please be aware that customer support cannot answer health related questions or give medical advice.
Check with your country's guidelines on international shipments before ordering. DrJockers.com is not responsible for increased shipping rates and special taxes that apply. International orders are subject to Customs Duty charges upon receipt of the package.
DrJockers.com is not responsible for packages lost in transit with international borders and carriers. Refunds on international returns are only provided upon receipt of unopened and undamaged return of goods. DrJockers.com is not responsible for lost or damaged orders. Shipping costs are nonrefundable.
Cancel My Order
Orders assigned a tracking number cannot be canceled. Contact email@example.com with questions or concerns.
Why Did I Receive A Charge For An Order I Did Not Place?
It is likely that when you placed this order previously, you clicked “Subscribe & Save” at checkout to receive 10% off your order. Please check your inbox and/or spam folder for Subscription Confirmation. For further assistance or to cancel your subscription, contact firstname.lastname@example.org.
By placing an order with DrJockers.com you understand that the liability of the package is between you and the carrier, once the package leaves our fulfillment center, we are not responsible for this order.
Missing or Damaged Items
Upon receiving your order, please contact us within 5 business days of delivery date. Each case is addressed uniquely by our team and upon approval will process a refund or reorder within 48 hours.
- Take a photo! Please take a picture of your packing slip.
- Email email@example.com with your order number, photo of your packing slip and what item(s) are missing; or
- Photo of damaged item(s).
My Order States Delivered But Is Not Here
It may simply be misplaced or mis-scanned by the delivery driver and arrive later than estimated. Your package will likely be delivered within 2 business days. Please contact firstname.lastname@example.org if you do not receive it after this timeframe.
What can you do?
- Check around your mailbox, porch, any hidden areas and see if the delivery driver placed it there.
- Check with your neighbors or management office and see if they have received your package.
- Contact your local postmaster or ask your delivery carrier.
Tracking Information Has Not Updated
The fulfillment center requires 1-2 business days to process an order. While the order awaits shipment it receives a tracking number. Misscans occur when the carrier may not scan the package while in transit. Please allow 7 business days from the date of mailing to allow delivery.
Transit times may take longer during times of high volume, inclement weather and holidays. Contact email@example.com if you do not receive your order.
We offer a full refund for the product’s value upon the return of an unopened and undamaged product ordered within the past 30 days. Shipping costs are non-refundable.
We recommend that return items be packaged securely and shipped by a traceable carrier (UPS or FedEx), with insurance, in case the items are lost or damaged during transit. We cannot accept items for return that have been damaged during return shipping.
Send notification of return shipments with tracking information to firstname.lastname@example.org. Mail return orders to the following address:
78 Dawson Village Way, N.
Dawsonville, GA 30534
Once we receive your return package, we will inspect the items and process your refund in 5-7 business days. Please note, if ineligible items are returned to us, such items are discarded and you will not be refunded for the item(s).
Contact email@example.com with your name and order number for assistance. Our sales team has a 24-48 hour ticket response window.
60 Day No Hassle Guarantee
If you ordered any of our supplements for the first time, tried it and had a reaction to it or one of its ingredients, we can provide a full product refund.
This guarantee is only valid for first-time purchase of a single (1) opened item and is redeemable up to 60 days after the first purchase date.Concerns regarding Support Packs are addressed individually. Please contact firstname.lastname@example.org with your questions and concerns.